Here’s a list of all our different types of stock availability for products listed on our site and what they mean.
We have high stock levels for the item across Australia in our warehouse.
- In stock: We have high stock levels for purchase through our website.
There is low or uneven stock levels for the item across Australia in our stores and online warehouses.
- Limited stock: We have low or uneven stock levels for purchase.
The item is not available for immediate delivery, but new stock is on the way from our supplier. The estimated delivery date shown in our checkout incorporates the supplier lead time.
Back order available
The item needs to be ordered in from our supplier before it can be fulfilled. If we have an estimated delivery date for these types of item’s, you’ll see it on the product page and when checking out otherwise we’ll contact you after purchase to let you know when it will be delivered.
Occasionally some suppliers are not able to supply within the time indicated, which can create a further delay. If this happens, we will contact you as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise, your order will be dispatched as soon as the items are available.
These products are available for pre-order purchase ahead of their confirmed release date. These items will not be fulfilled until their official release date.
The 'Coming soon' status denotes a product that we expect to sell in the future but not got a public release date yet. In some cases, you'll be able to register your interest in these products to receive an email alert when a release date is confirmed.
The product will be sent to you electronically by email after purchase, we’ll send instructions in your order confirmation of how to activate and install your product if required.
The 'Temporarily unavailable' status is used when we are unable to sell a particular item for an unexpected reason. We may also occasionally use this status when a product that is in very high demand is out of stock and our supplier is unable to confirm timings on future stock availability.
No longer available
When we have stopped selling a product we mark it as 'No longer available. This means we will not be restocking this product. We will often suggest a similar or updated alternative option when one is available.